In this episode of Hotel Moment, Karen Stephens sits down with Sky McLean, founder and CEO of Basecamp Resorts. From getting fired and using a car loan to buy her first piece of land to building a $600 million hospitality empire, Sky shares her remarkable journey of entrepreneurship. Listen as she discusses her approach to staffing, the development of her new Everwild Nordic spa concept, sustainability initiatives, and her candid advice for aspiring entrepreneurs to succeed in the modern hospitality landscape.
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Transforming the hotel guest experience with personalization and predictive analytics | with Dana Cariss
In this episode of Hotel Moment, Karen Stephens sits down with Dana Cariss, Senior Vice President of Revenue Strategy at CoralTree Hospitality. Dana shares insights on how his team has consolidated guest data across systems to understand spending patterns and personalize communications. From analyzing where guests spend resort credits to creating seven layers of segmentation, Dana reveals how CoralTree is using data to drive revenue while enhancing guest satisfaction across their diverse portfolio of luxury hotels and vacation rentals.
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How technology is transforming hotel data security | with Matthijs Welle
In this episode of Hotel Moment, Bryson Koehler, CEO of Revinate, sits down with Matthijs Welle, CEO of Mews, to discuss the rapidly evolving landscape of hotel data security. Matthijs shares insights on how cybercriminals are becoming increasingly sophisticated in their tactics, and why education is the hotel industry's strongest defense against data breaches. From phishing attempts to AdWord exploitation, they explore practical strategies for protecting guest data and the importance of building a security-focused culture within hotel operations. This conversation offers valuable guidance for hoteliers looking to strengthen their security practices while maximizing the benefits of their technology stack.
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Immersive hotel experiences: Bridging technology and human connection | with Bashar Wali
In this episode of Hotel Moment, Karen Stephens engages in a thought-provoking conversation with Bashar Wali, founder and CEO of Practice Hospitality and This Assembly. Bashar, with over three decades of experience in hospitality, shares his passion for creating memorable hotel experiences that transcend the ordinary. He discusses how hotels can balance technology and human connection, why points aren't true loyalty, and how the industry should look outside itself for innovation. With candid insights and practical examples, Bashar challenges hoteliers to focus on making emotional connections with guests rather than chasing trends.
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Women in hotel tech: Georgine Muntz on driving change in hospitality
In this episode of Hotel Moment, Karen Stephens sits down with Georgine Muntz, CEO of Visual Matrix, who shares her insights on leading a property management system company driving innovation in hospitality technology. With nearly two decades of experience in technology, Georgine discusses how she's tackling industry challenges such as data silos and system integration, while also using technology to address social issues like human trafficking. As a female leader in hospitality tech, Georgine provides valuable advice for women advancing their careers and explains her work with the Women's Innovation Council.
Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific.
Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now.
Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.
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